5755 176 Street, Surrey, British Columbia Canada
We’re open Monday – Friday, 9 a.m. – 4:30 p.m. PST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping rates are determined by which country we are shipping to and the speed by which it needs to arrive. For special shipping arrangements, please contact us at [email protected]
The FIRMA Energywear online shop accepts VISA & Mastercard through Stripe, as well as Paypal which supports many other pay options.
If you would like to pay by check or money order, please contact us at [email protected]
For Canadian orders shipped by Canada Post, refer to the following list:
BC – 1-2 business days
AB – 2-3 business days
SK – 3-4 business days
MB – 3-4 business days
ON – 3-6 business days
QC & Maritimes – 4-8 business days
Territories – 4-8+ business days
For US orders, most shipments should arrive within 4-5 business days after placing the order.
Yes – our online shop holds a verified SSL certificate from Comodo that ensures your data and information is secure and safe.
We receive your order and ship you your purchase as soon as we are able. If we have any questions or have any issue with your order, we will contact you by phone or email to ensure you get exactly what you need.
Yes, you will receive an invoice in your email after you make your purchase. If you need an additional invoice or a more specific receipt for some reason, feel free to contact us at [email protected]
Send us an email
If you have any questions about FIRMA energywear, please contact us at [email protected]