5755 176 Street, Surrey, British Columbia   Canada

We’re open Monday – Friday, 9 a.m. – 4:30 p.m. PST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping rates are determined by which country we are shipping to and the speed by which it needs to arrive. For special shipping arrangements, please contact us at [email protected]

Which payment methods are accepted in the Online Shop?

The FIRMA Energywear online shop accepts VISA & Mastercard through Stripe, as well as Paypal which supports many other pay options.

If you would like to pay by check or money order, please contact us at [email protected]

How long will delivery take?

For Canadian orders shipped by Canada Post, refer to the following list:

BC – 1-2 business days
AB – 2-3 business days
SK – 3-4 business days
MB – 3-4 business days
ON – 3-6 business days
QC & Maritimes – 4-8 business days
Territories – 4-8+ business days

For US orders, most shipments should arrive within 4-5 business days after placing the order.

How secure is shopping in the Online Shop? Is my data protected?

Yes – our online shop holds a verified SSL certificate from Comodo that ensures your data and information is secure and safe.

What exactly happens after ordering?

We receive your order and ship you your purchase as soon as we are able. If we have any questions or have any issue with your order, we will contact you by phone or email to ensure you get exactly what you need.

Do I receive an invoice for my order?

Yes, you will receive an invoice in your email after you make your purchase. If you need an additional invoice or a more specific receipt for some reason, feel free to contact us at [email protected]

Send us an email

If you have any questions about FIRMA energywear, please contact us at [email protected]